Policies

In order to provide the best service possible, it is important that every Client and Student fully understand and agree with the policies of ProfessionalPianoLessons.com.

Please note that all communications are handled in writing through our website. Phone calls and voicemails are reserved for urgent matters only.

Online enrollment is open 365 days per year. There are no contracts to sign and no long-term commitments. Our staff of Teachers can accommodate most Student schedules, day or night, and teach 7 days per week. Let us know what days and times are best for you so we can assign a Teacher who can accommodate your schedule. Once your enrollment is complete, we will assign a Teacher to you and have the Teacher contact you directly, usually within one to seven days in order to set a schedule. We will also email you the Teacher contact info so you can always have their info handy in case you ever need to cancel or re-schedule a lesson in the future. If you do not receive our enrollment confirmation email from us, please check your spam mailbox and spam filters, and/or email us so we can re-send it to you. Students are under no obligation to continue lessons with the same Teacher as Students may choose to continue their music studies with a different Teacher from our program at any time.

Once a Teacher is assigned, Students and Parents (if applicable), are expected to communicate directly with their ProfessionalPianoLessons.com Teachers during the first lesson and on an ongoing basis to agree upon short-term and long-term learning goals, including those pertaining to style of music to be learned, comprehension, theory, practice times, music learning materials to be purchased, etc. From the very beginning, all Students will simultaneously learn to play their instrument and learn to read music and music theory. It is recommended that Students schedule a minimum amount of practice time every day in between lessons, and enter their practice times in a log book. Students are always encouraged to learn the music styles and music songs/pieces that they enjoy the most.

It is not unusual for customers to wish to schedule music lessons for additional family members some time after a first Student is enrolled in our program. In these cases, the customer must submit an additional online enrollment form or email our office to officially enroll each additional Student. (It is not sufficient to only let your Teacher know about the additional enrollments).

Professional Piano Lessons offers private one-on-one lessons for the best quality instruction. Since no two Students learn music at the same pace, and since no two Students practice the exact same amount in-between lessons, Professional Piano Lessons does not offer semi-private or group lessons. If you would like group music lessons provided for your private in-home lessons, home school, private school, or daycare, please contact our office to request special arrangements.

Students who wish to prepare for and enter various types of music competitions are welcome to do so with the help of their Professional Piano Lessons Teachers upon specific request directly to their Teachers. Students and Clients are welcome to coordinate with their Professional Piano Lessons Teachers directly to contact local, state, national, and international music associations for assistance with competitions.

Professional Piano Lessons may sometimes offer optional music concerts (recitals) that are held at the end of the Fall, Spring, and / or Summer semesters. Students are encouraged to attend and perform at the Student Concerts, but are not required to perform or attend. Please note that as a courtesy to the Students and Teachers performing, cell phones, infants, and toddlers are not allowed in the concert halls. Professional Piano Lessons Teachers also sometimes hold their own private concerts for their Students, so please be sure to coordinate directly with your Teacher about these performance opportunities.

Our tuition payment terms are on a monthly basis, not on a per-lesson basis. Once a day of the week is chosen for ongoing lessons, each Student will receive either 4 or 5 lessons per month, depending on the amount of times that particular day falls during the weeks in that month. The Student and Teacher will create an advanced schedule for all lessons on the calendar for each month which will also indicate Holidays and Vacations. Holidays will include New Years Eve, New Years Day, Easter, Fourth of July, Memorial Day, Labor Day, Thanksgiving, Christmas, etc. During a holiday month, Students will have a minimum of 3 lessons. It is understood that the months where Students receive 5 lessons adjust for the months where Students receive 3 lessons due to holidays.

All initial schedules as well as future scheduling changes are made between the Student and the Teacher directly rather than the Student and our office staff. All Students and Clients must email and call their Teachers directly in order to cancel or change a lesson. PLEASE do not contact the Professional Piano Lessons office to cancel or change a scheduled lesson. Please call your Professional Piano Lessons Teacher directly.

*Our system charges Students for 4 lessons per month. *Lessons missed by Students are non-refundable. *Clients and Students need to be sensitive to the facts that their Teachers rely on the completion of Four Lessons per month for their monetary LIVELIHOODS, and that Students need to complete as many Lessons as possible to complete as much education / learning time as possible. Therefore it is imperative that all Students do their best to complete all four Lessons per month, twelve months per year, and / or try to make up as many (excused) Missed Lessons as possible. *When Students have vacations scheduled, we ask that the Students please email our office before the first day of the vacation month in order to adjust / pro-rate the charges during vacation months. *If and when a Teacher gives a 5th week lesson during a month that has 5 weeks, our system tracks the 5th week lessons and the Teachers apply the 5th week as a make-up lesson for a future holiday week off. *The Teachers and Students are asked to please communicate to come to a mutual agreement as to which holiday weeks to apply the past and future 5th week lessons to. *Also, if the Teachers and Students prefer, the Teachers can simply give a flat 4 lessons per month.

PAYMENT

Tuition for each month is PRE-PAID IN ADVANCE at the beginning of that same month by credit card. All lessons scheduled / the monthly tuition fee is PRE-PAID before the lessons occur. Normally FOUR lessons are paid IN ADVANCE at the beginning of each month. Visa, MasterCard, Discover, & American Express cards are accepted. ProfessionalPianoLessons.com does not accept Cash or Checks. Our system will automatically charge your account (PRE-PAY) during the first week of the month. Payment is due by the 10th of every month. Please note it is the Client's responsibility to update the payment card information in our system before the payment card expiration date by submitting a new online enrollment form with the new and updated payment information. Our system will consider the Student enrollment in our Music Program to have ended if the Client does not update the payment information before the payment card expiration date. No further music lessons will be provided after the payment card expiration date if the payment account is not updated by the payment card expiration date. Even though the number of lessons may vary from month to month, the tuition will be the same. When a Student's first lesson with ProfessionalPianoLessons.com occurs in the middle of a month, the Student will only be charged a pro-rated amount (PRE-PAY) to cover the lessons and weeks in that time frame, with regular billing beginning during the first week of the following month. Students may arrange in advance for a more flexible class and billing schedule during months when vacations are planned by emailing our offices before the first day of the vacation month. Due to the high demand for our Teachers, and since many of our Teachers are completely booked, a Student who takes off for more than two weeks may not be guaranteed a spot with the same Teacher upon return. Students are therefore encouraged to continue lessons during the entire summer if the Students wish to continue with the same Teachers during the following Fall semester. A cancelled lesson by the customer is billable. A cancelled lesson by the Teacher can be re-scheduled with a make-up lesson or can be deducted from customer's bill on the following month's invoice if there is no substitute Teacher . If a lesson is missed due to inclement weather, the Student and the Teacher should arrange for a make-up lesson. If a make-up lesson due to inclement weather cannot be arranged, the Student will receive a credit for the lesson missed on the following month's invoice. A late fee of $20.00 will be added to the next statement if tuition was received after the 10th of the month. Two consecutive months of late payment will be grounds for ProfessionalPianoLessons.com to cancel all future lessons. Please be sure that your credit card account number and expiration date on file are always current. Clients are asked to please keep track of their credit card expiration dates in the Professional Piano Lessons system. Clients are responsible for updating their expired credit card information PRIOR to each credit card expiration date on file, either by submitting a new online Enrollment Form, or by submitting an online Contact Form, or by emailing the Professional Piano Lessons offices. All future lessons may be cancelled if the Client credit card expiration information is not updated in time. Failure to receive an invoice for goods or services does not waive customer responsibility to pay current amount due on time, and does not waive late fee obligations. All past due invoices may be forwarded by Professional Piano Lessons to Professional Piano Lessons' General Counsel's Office, and to the District Attorney's Office for Theft of Services, and / or to an outside Collections Firm for Collection Processing. If you ever have any questions regarding your payments or billing please email our offices directly as our Teachers do not handle or discuss payment issues.

FEES

A non-refundable enrollment fee of $35 applies for each Student and is due after each Student has been successfully matched with a Teacher and has had the first lesson. The enrollment fee is again applied every September at the beginning of each Fall Semester (for Students who enrolled on or after 10/14/08). There is a separate recital / concert fee charge of $20.00 per student for all recitals / concerts that Students perform in to help cover the costs of trophies, programs, emcees, etc. Certain Books, instruments and other learning materials can be rented or purchased by the Student through ProfessionalPianoLessons.com. Once the Student and the Teacher agree upon instruments and learning materials to be rented or purchased, the Teacher will place an order through our offices. Our offices will in turn conveniently charge the Student's account for the learning materials.  

BILLING

Computerized monthly statements can be emailed or mailed to Clients the first week of each month if requested. Payment is due by the 10th of every month. Past due payments will incur a $20 late fee.

MISSED LESSONS

Lessons missed by the Teacher will be re-scheduled if there is no substitute Teacher. Lessons missed by Students will not be re-scheduled or deducted.

CANCELLATION

Client must contact the ProfessionalPianoLessons.com office if Client wishes to discontinue taking lessons. Our office requires a two-week written notice; otherwise the remaining tuition is non-refundable. Under special circumstances, Client may be asked to discontinue lessons with ProfessionalPianoLessons.com. In this case, Client will be refunded the remaining tuition fee. If Client fails to pay tuition fees, no additional lessons will be provided. Professional Piano Lessons may immediately cancel all future lessons if any Student or Client behaves in a disrespectful manner towards any Teacher or staff member of Professional Piano Lessons. Clients / Students who do not treat their Teachers in a highly respectful and sensitive manner, and / or who do not respect their Teacher schedules, may find that their Teachers will not wish to continue lessons with them. In these cases, ProfessionalPianoLessons.com may not be able to provide a new Teacher, or, the Clients / Students may experience a higher than normal degree of turnover in new Teachers being assigned to their households.

TEACHERS

All ProfessionalPianoLessons.com Teachers have undergone and passed background checks. Students under the age of 18 must have a Parent or Guardian home during the entire duration of the lesson. Teachers cannot teach in Student homes where smoking occurs inside of the home. In order for our Teachers to provide the best quality lessons, the area in which lessons are held must be free of sound from televisions, radios, telephones, computers, other persons in the home, etc. In the event that your Teacher cannot arrive during the scheduled lesson time, ProfessionalPianoLessons.com may assign a substitute Teacher to cover the scheduled lesson.

ProfessionalPianoLessons.com does not share any of your enrollment and personal information with any third parties. All data is securely held in our private database system with the utmost serious attention to privacy and security.

***Share your ProfessionalPianoLessons.com experiences with your family and friends, and whenever anyone mentions your name at time of enrollment, you will receive a $25.00 referral credit on your tuition for every Student that enrolls in our Music Program!

Copyright Professional Piano Lessons, Ltd. Co.